BigPond Premium Support

Technical Support or Premium Support?

When to call Premium Support

What does Premium Support cover?

How Premium Support works

What does Premium Support cost?

What does Premium Support cover?

Our Premium Support Partner, gizmo, provides help in a whole range of areas that are beyond the resources of our complimentary Technical Support services. These include:

Home/SME network support
up to a 5 computer maximum (excludes servers).
Installing and troubleshooting
for home networks, software, hardware upgrades, and viruses.
Installing and supporting network devices
such as ADSL modems, cable modems, routers, hubs, switches and Home Networking.
Connecting other devices
such as digital music players, cameras, gaming consoles, PDAs, etc.
Help with software
including Outlook, Internet Explorer, FireFox, Word, Excel, PowerPoint, iTunes, Windows Media Player, Antivirus and Antispyware.

See the full BigPond Premium Support scope here

And, just so you know...

Key areas that AREN'T supported include:

Telstra phone and cable networks outside your home.
Windows before XP and any Mac OS
Installing, connecting or troubleshooting devices that don't connect to a computer.
Corporate network devices and phone systems.
Mac (excluding connecting Macs to a network), MYOB, high-end imaging or publishing, beta and unlicensed software.