BigPond Premium Support

 BigPond Premium Support

Technical Support or Premium Support?

When to call Premium Support

What does Premium Support cover?

How Premium Support works

What does Premium Support cost?

Now you can get expert assistance for Home Network and computer related problems that fall outside the specialised scope of our free Technical Support services.

BigPond Premium Support is provided by our partner, gizmo, an Australian company that provides expert in-home or phone technical support for a wide range of technologies used in the home. They can provide comprehensive support for home networks, setting up a new home network and other computer related issues.

gizmo's mobile technicians and phone support crew are on call 7 days a week. They offer flat rates, fast response, expert help and a No Fix, No Fee Guarantee¹. Plus, you get a specific appointment time so you won't be stuck waiting around all day!

Need help with your home network? Click here for more information Need help with just about anything else related to computers? Call our Premium Support Partner, gizmo, on 1800 009 243 BigPond Premium Support is available to any current BigPond Broadband ADSL, Cable or Wireless Broadband Member.

Benefits

• 'No fix, no fee' guarantee on every job¹.
• Comprehensive computer related support, not just BigPond service issues.
• Expert help with your home network, online security, common software and more.
• Telephone and In Home support services in selected areas.
• Established rates and up-front quotes.
• Convenient billing to all major credit cards.
• 7-day support (8am to 10pm AEST Monday to Friday, 9am to 6pm AEST weekends, closed on national public holidays)