BigPond Premium Support

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Technical Support or Premium Support?

BigPond offers complimentary telephone Technical Support and extensive Online Help. No matter what time of the day or night you need help, we'll be there. This is just one of the reasons we were awarded Email Contact Centre and ISP Sales Call Centre of the year at the recent Global Reviews.

BigPond's free Technical Support extends to the modems, hardware and software specified in our Minimum System Requirements. We focus on the most popular compatible hardware and software so that we can provide in-depth support information to our Members.

BigPond Premium Support is provided by our Premium Support Partner, gizmo, and is perfect if you're having problems setting up or running a Home Network - with a BigPond Home Network Gateway or any other router. Better still, gizmo guarantees their on-site services for 30 days1, giving you peace of mind that you won't be left in the lurch.

So you may not need Premium Support if you're only having problems with our internet network, or with equipment that we've supplied for a single PC connection.

It's also easy for BigPond Technical Support to put you through to Premium Support if necessary.

Not Sure?

Check the BigPond Support Boundaries here

1. Refer to www.gizmo.com.au/legal.html for full terms and conditions.