Telstra Wireless Hotspot Access

Access your BigPond Internet service while you're out on the road.

Benefits

As a BigPond customer you can access your BigPond Internet service while you're out on the road through Telstra Wireless Hotspots. It's the hassle-free way to stay connected when you're away from home or office - perfect for email, online research or remote access to your office and it's billed to your BigPond account.

Achievable speeds of up to 1 mbps - comparable to broadband access, rather than the 56 kbps of a dial-up connection. (Actual speeds will vary with internet congestion, distance from the actual hotspot and a number of other factors.)
At a 1 mbps Hotspot for example, you could download a 1MB file in around 5 seconds, rather than 2 minutes via a dial-up PoP.
Members can access Hotspots for as little as $5 per login session; this includes the first 15 minutes of use. After the first 15 minutes, a charge of 20 cents per minute (or part minute) applies.
Dial-up download speeds are limited to 56 kb/s at best, meaning that downloading a 1 megabyte file could take you over 2 minutes. The throughput you can expect from the Telstra Wireless Hotspot service varies according to the individual hotspot location. A 1.5 Mb/s Telstra Wireless Hotspot will allow you to download the same 1 megabyte file in around 5 seconds. What's more, this download speed has the potential to be even faster in major locations such as selected airports. It should be noted, however, that the actual speed you experience will be subject to various factors such as Internet congestion.
As a Telstra BigPond customer you can access your BigPond Internet service while you're out on the road through Telstra Wireless Hotspots and have your usage billed to your BigPond account (excludes BigPond Pre-Paid Dial-Up accounts). Customers can access Telstra Wireless Hotspots for as little as $5 per login session; this includes the first 15 minutes of use. After the first 15 minutes, a charge of 20 cents per minute (or part minute) applies.

Current Locations

Telstra has expanded its network of Wireless Hotspots across Sydney and Melbourne CBDs*. Hotspot locations are available at selected Hotels, Starbucks, McDonalds restaurants and Qantas Club Lounges across Australia. You can check the exact locations here.

Simply look for this symbol in any of the locations listed.

* There will be areas within the Sydney and Melbourne CBD where Wireless Hotspot coverage will not be available. For example, due to customer equipment, physical structures and signal interference.

What you need

All you need to access your BigPond via Telstra Wireless Hotspot is your:

BigPond Username and Password
Wireless adaptor device
If you are a BigPond Broadband Member and have a Home Network Gateway (Wi-Fi modem) will be able to use your Netgear Wireless Adaptor included in your kit. Telstra Wireless Hotspots are accessible from any Wi-Fi (IEEE 802.11b or 802.11g - a wireless transmission standard) enabled laptop, including notebooks with Intel Centrino.

Security

Security of your data in a public WiFi environment is an issue that we treat very seriously.

Our BigPond login page is secured by 128-bit SSL, so login credentials are encrypted
Local peer-to-peer traffic is blocked, so someone in the same Hotspot can't directly access your device or its contents.
We constantly evaluate new enhancements to the 802.11 technology protocol.
You will be unable to check your POP mail (via Outlook for example) over the WiFi environment. See our Frequently Asked Questions for more information.

You can also:
Use a personal firewall to block unwanted traffic on your device. (This step is highly recommended. For an easy solution, consider BigPond Personal Firewall.)

Achievable speeds of up to 1 mbps - comparable to broadband access, rather than the 56 kbps of a dial-up connection. (Actual speeds will vary with internet congestion, distance from the actual hotspot and a number of other factors.)
At a 1 mbps Hotspot for example, you could download a 1MB file in around 5 seconds, rather than 2 minutes via a dial-up PoP.
Members can access Hotspots for as little as $5 per login session; this includes the first 15 minutes of use. After the first 15 minutes, a charge of 20 cents per minute (or part minute) applies.

How to connect

Step 1.	Make sure you have activated your BigPond via Telstra Wireless Hotspot service from your home, using your regular BigPond service to access the appropriate Additional Services pages.
Step 2.	Make sure you're in a Telstra Wireless Hotspot location. (Look for the Telstra Wireless Hotspot logo in any of the listed locations)
Step 3.	Launch your web browser and you'll be taken to the BigPond login screen. If your browser is configured to open a blank page, you may not be directed to the login page until you attempt to browse.
Step 4.	Enter your BigPond email address and password.
Step 5.	Wait a couple of seconds for authentication, then start using the Internet as you normally would.

Notes: You must be connected to your BigPond service from home in order to activate BigPond Broadband via Wireless Hotspots. Also, Prepaid and broadband secondary users are unable to use BigPond via Telstra Wireless Hotspots. See our Frequently Asked Questions for more information.

Technical Support is 133 933 and choose the BigPond WiFi option regardless of what BigPond Service you usually subscribe to.

How to disconnect

To log off, use the "logout" button in the pop up window that appeared when you logged in, and your session will end. If you'd like to view your last session location, fee and duration of access later, use your primary connection to log into "My Account" and then "Check My Bill".

Dropouts

As you move away from the Telstra Wireless Hotspot coverage area, you will notice a drop in traffic speeds as the signal strength decreases. If you continue roaming, your Internet connection will finally drop out and the session will end.

To remove or modify existing Telstra Wireless Hotspot Access Services go to My Additional Services

BigPond Broadband via Telstra Wireless Hotspot Services Terms & Conditions

These terms and conditions set out the terms on which we will provide the BigPond Broadband via Telstra Wireless Hotspot Services ("Service") to you.

Please read these terms and conditions carefully so that you understand the rights and obligations they create. We can change these terms and conditions at any time. However,we will do so in accordance with the terms below. If we change these terms, the online version of these terms (http://my.bigpond.com/internetplans/wifihotspots/default.do) will always be updated to reflect those changes.

The Service is only available if you are currently a BigPond customer.

Please read these terms and conditions carefully so that you understand your and our respective rights and obligations in relation to the Service.

Some of the words used in these terms have particular meanings, and are set out in clause 11.

1 Your obligations

1.1 You must:

be the same person as the customer of the BigPond Internet service to which this Service relates;
comply with any terms set out in the Rate Card;
pay all fees and charges associated with your use of the Service in accordance with clause 2;
promptly notify us if you believe or suspect that the Service has been compromised or are being used in a manner that breaches the Agreement; and
regularly check your default email address allocated by us for messages about your Service (or, if you have arranged for emails sent to your default email address to be forwarded to an alternate email address, you must check that alternate email address).

1.2 You acknowledge each of the following:

the Service is only provided to you for so long as you continue to take the BigPond Internet service to which the Service relate; and
due to the nature of the Service, we do not promise that it will be continuous, accessible at all times or fault-free.

2 Charges for your Service

2.1 You must pay the charges set out in the Rate Card for your Service from your Service Commencement Date.

2.2 You must pay the Charges by the date specified on the invoice.

2.3 Any monthly or annual fees may be payable in advance and we may issue your first invoice immediately upon your Service Commencement Date. If your Service is terminated for any reason, we may issue a final invoice immediately upon the termination.

2.4 If any amount is unpaid after the due date for payment specified on any invoice, we may (without affecting any of our other rights under this Agreement), do any or all of the following:

if the amount remains outstanding for 30 days after the due date, terminate this Agreement;and
if the amount remains outstanding for 60 days and we have reasonable grounds for believing you represent a credit risk, terminate any other agreements under which we supply you with services, and/or disconnect those services.

3 Commencement and termination of this Agreement

3.1 This Agreement commences on the date you accept these terms and conditions and complete the Sign Up Process.

3.2 You may subscribe or terminate the Service at any time.

3.3 We may terminate one or more Service under this Agreement:

immediately, if we reasonably suspect that you have materially breached this Agreement in a way that cannot be remedied;
if we reasonably suspect you have materially breached this Agreement in a way that can be remedied, but you do not remedy the breach within 14 days of us telling you to do so; or
at any time effective at the end of your monthly billing cycle, by giving you at least 30 days' prior notice in writing.

3.4 If your BigPond Internet service to which this service relates is suspended, disconnected or terminated, then the Service may also be suspended, disconnected or terminated.

3.5 If the Service is suspended, disconnected or terminated, the liability of each party (if any) is set out in clause 6.

4 Changing this Agreement

4.1 Except as set out in clause 4.2, we can change this Agreement (including the Rate Card) at any time without notice.

4.2 If we consider that a change would cause you detriment, we will notify you of the change by email, post or facsimile at least 30 days before the change will take effect.

4.3 If you do not notify us that you wish to terminate this Agreement or the Service within 42 days after receiving notice of a change under clause 4.2, then we will take your payment of charges for Services provided to you after our notice as your agreement to the change.

4.4 For the purposes of notifying you of an intended change under clause 4.2 it is sufficient that we provide you with a summary of the proposed change to the Agreement and that we post on the BigPond website a revised copy of these terms and conditions or the Rate Card showing the proposed change.

5 Maintenance of the Service

5.1 If you experience a problem with your Service, you should notify our Customer Service Centre on the number set out on the BigPond website.

5.2 We will use all reasonable efforts as soon as possible to rectify any problem notified to us.

6 Liability

Our liability to you

6.1 This contract is made up of the terms that are expressly set out in this contract and those implied by laws that cannot be excluded by us. No other terms apply.

6.2 Clauses 6.3, 6.4 and 6.5 apply to you only if you are a Residential Customer.

6.3 We accept our liability to you if we breach this Agreement or act negligently under the principles applied by the courts, except as set out in clauses 6.4 and 6.5.

6.4 As you have taken up the Service predominately for personal, domestic or household use, we do not accept liability for any business related losses that result from the use of the Service. However, we will accept that liability if it cannot be excluded under any legislation.

6.5 We are not liable for any loss to the extent that it is caused by you, for example, through your negligence or breach of this Agreement.

6.6 Clauses 6.7, 6.8, 6.9, 6.10 and 6.11 apply to you only if you are a Business Customer.

6.7 Given the nature of telecommunications systems (including the Service's reliance on systems not owned or controlled by us) we cannot promise that the Service will be continuous or fault free. Accordingly, we limit our liability to you for losses resulting from any interruption or delay to your Service to an amount equal to the service charges billed for the affected Service for the period of the interruption or delay.

6.8 Subject to clause 6.11, we accept liability arising from our breach of contract or negligence:

for any personal injury or death to you, your employees, agents and contractors in relation to the supply of the Service;
for any damage to your real or tangible property resulting from the supply of the Service, but we limit our liability to our choice of repairing or replacing the property or paying the cost of repairing or replacing it; and
unless clause 6.7 applies, for any other cost or expense you reasonably incur that is a direct result of, and flows naturally from, such breach or negligence (but excludes loss of profits, likely savings and data), but we limit our liability for all such claims in aggregate to the total amount payable to us under this Agreement in respect of the first year of the term of the Agreement.

6.9 Other than for the liability we accept under this clause 6, we exclude all other liability whether to you or a third party for breach of contract, negligence or breach of any other law. For any liability which cannot lawfully be excluded as it is under this clause 6, our liability is limited to resupplying or paying the cost of resupplying services and repairing, replacing or paying the cost of repairing or replacing goods.

6.10 Notwithstanding anything else in this clause 6, our liability will be reduced to the extent the loss or damage is caused by you, your employees, agents or contractors.

6.11 We will not be responsible for any loss or damage arising from circumstances outside our reasonable control.

Your liability to us

6.12 You are liable to us if you breach this Agreement or act negligently under the principles applied by the courts. However, you are not liable for any loss we suffer to the extent that it is caused by us, for example, through our negligence or breach of this Agreement.

7 Privacy

7.1 Please read Telstra's Privacy Statement "Protecting your Privacy" (available at http://www.telstra.com.au/privacy). It summarises how we and our related companies will collect, use and disclose your personal information (including for marketing to you) and your rights to access and correct that information.

7.2 For the purposes of this clause 7, "you" and "your" refers to you and your People (if applicable).

8 Transferring your Service or this Agreement

8.1 You may not transfer your rights and obligations in respect of any Service or under this Agreement without our prior consent (which we will not unreasonably withhold).

8.2 We may transfer all or any of our rights or obligations in respect of any Service or under this Agreement at any time. If we do so, we will try to notify you beforehand (otherwise we notify you within 30 days after the transfer).

9 Taxes

9.1 The charges in the Rate Card may not include all taxes. You must pay us on request any stamp and other duties, fees, taxes (including GST) and charges payable on:

this Agreement or the performance of this Agreement; and
any payment, receipt or other transaction arising out of this Agreement.

9.2 GST may be imposed on a supply we make to you under this Agreement. Unless the consideration payable for the supply is expressed to include GST, you must pay on our demand an additional amount to cover the GST. We will issue a Tax Invoice to you for any supply on which GST is imposed.

9.3 In this clause 9, "GST" and "Tax Invoice" have the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

10 General terms

10.1 We are not to be taken to waive any of our rights under this Agreement merely because we do not exercise them or delay in exercising them.

10.2 This Agreement is governed by the laws of the State or Territory in Australia in which you reside. Nothing in this Agreement, or any actions we take under it constitute a submission by us to any foreign jurisdiction.

10.3 Clauses 6, 7, 9 and 10 and clauses 4 of Schedule 1 survive termination of this Agreement (regardless of any other clauses that may survive termination).

10.4 If we need to notify you of any matters relating to the Agreement, we may use email to your default email address allocated by us, or post or fax.

10.5 If there is an inconsistency between these terms and conditions and the terms in conditions in the Schedule, these terms and conditions will prevail.

11. Glossary

Words in this Glossary with initial capital letters (eg, Agreement) have defined meanings, as follows:

Acceptable Use Policy means our policy about the acceptable levels and methods of use of the Service. The current version of the Acceptable Use Policy is located on the BigPond website at http://my.bigpond.com/internetplans/broadband/acceptableuse/.

Agreement means these terms and conditions (including the relevant Schedule for the Service you selected in the Sign Up Process) and the Rate Card.

Business Customer means a customer who is not a Residential Customer.

Loss means loss or damage of any kind, however caused, whether in contract, tort (including negligence), under any statute or otherwise arising from or related in any way to this Agreement or its subject matter.

PC means the personal computer through which you access the Service.

People means employees, agents, sub-agents and their respective employees.

Rate Card means the BigPond Broadband via Telstra Wireless Hotspot Services rate card setting out the fees and charges applicable to your Service (as amended from time to time). The current Rate Card is located on Telstra's website at http://www.bigpond.com/internet-plans/additional/default.asp

Residential Customer means a customer who takes up the Service predominantly to use for personal, household or domestic use or consumption.

Service - means BigPond Broadband via Telstra Wireless Hotspot Service.

Service Commencement Date means the date you accept these terms and conditions.

Sign Up Process means the online sign up process for the Service.

You and your (whether or not with initial capital letters) refer to the person named as the Customer in the Sign Up Process.

We, our, and us (whether or not with initial capital letters) refers to Telstra Corporation Limited (ABN 33 051 775 556) and where applicable includes our People.

Schedule 1 - BigPond Broadband via Telstra Wireless Hotspot Service

1 Service Description

1.1 The BigPond Broadband via Telstra Wireless Hotspot Service allows you to access your BigPond Internet Service at Telstra Wireless Hotspots.

1.2 The speed of your connection to your BigPond Internet Service will vary from location to location, and may be affected by internet congestion and radio interference.

1.3 You must make yourself aware of the security issues associated with 802.11 networks before using the BigPond Broadband via Telstra Wireless Hotspot Service and take steps to secure your data and access to your systems, including by encrypting your data before sending it.

2 Availability

2.1 In order to use the BigPond Broadband via Telstra Wireless Hotspot Service, you must:

be a post-paid BigPond Internet service customer;
have a laptop or PDA accessible by Wi-Fi (IEEE 802.11b or 802.11g, a wireless transmission standard) including laptops with Intel Centrino; and
be at a Telstra Wireless Hotspot.

2.2 The location of our wireless hotspots may be viewed at http://www.telstra.com.au/wirelesshotspots/locations.htm. We may amend the list of wireless hotspot locations (including by removing a location from the list) at any time.

2.3 If you have any additional users, your additional users are not able to use the BigPond Broadband via Telstra Wireless Hotspot Service.

2.4 If you are a customer of a BigPond Business Dial-Up Group User plan service or a BigPond Business Executive LAN plan service, references in this Agreement to your "use" includes use by both you and all of your users.

3 Use of the Service

3.1 We may automatically disconnect you if your continuous connection time exceeds 120 minutes. We are unable to warn you before this happens. It is very important that you save your work regularly.

3.2 You will not be able to use Microsoft Outlook Express to access your email using BigPond Broadband via Telstra Wireless Hotspot Service.

3.3 You must comply with the Acceptable Use Policy that applies to your BigPond Internet service when using the BigPond Broadband via Telstra Wireless Hotspot Service. If you are a customer of a BigPond Business Dial-Up Group User plan service or a BigPond Business Executive LAN plan service, you must also ensure that all of your users comply with the Acceptable Use Policy that applies to your BigPond Internet service.

3.4 You will not be able to change your username and password when using the BigPond Broadband via Telstra Wireless Hotspot Service.

4 General

4.1 You must not resell the BigPond Broadband via Telstra Wireless Hotspot Service (or any part of it), or permit any person to use your membership identification (or username) and password to use the BigPond Broadband via Telstra Wireless Hotspot Service. You accept responsibility for all aspects of use of the BigPond Broadband via Telstra Wireless Hotspot Service by all persons using your membership identification (or username) and password unless you are not reasonably able to prevent such use.



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