iPassConnect is a roaming service which gives you internet access via your BigPond account when you are overseas.
iPassConnect is a universal client which provides 26,000 dial-up connections in over 160 countries
worldwide.
Who is this guide for?
This guide is intended for BigPond members and includes PC client set up, testing and general use of the Global Roaming service.
What are the system requirements?
Minimum Hardware Requirements
Pentium III processor (or equivalent AMD processor)
256MB RAM
100MB free disk space
TCP/IP Protocol
16-bit colour mode
Connectivity Device Requirements
56K v90/92 modem for a dial-up connection
Operating System Requirements
iPassConnect 3.50 is supported on Microsoft Windows 2000 SP 4 or later, and Windows XP Home or Professional
(Service Packs 1 and 2). iPass strongly encourages the use of Windows XP SP 2. In addition, you should install all
Microsoft-recommended updates for your operating system.
Microsoft Internet Explorer 6 is required. At the time of publication Microsoft Internet Explorer 7 is not supported with
iPassConnect 3.50, however iPass is committed to full support for IE7 from its general release date so stay tuned.
INSTALLATION
Installing the PC client
Before leaving Australia, you must enable Global Roaming on your account and download the iPassConnect client.
You also need to check that you have the hardware requirements. Make sure your modem has been designed and approved for use in the countries you'll
be visiting and check that you have the right power plugs and phone connections for your PC. The easiest way to do all this is to contact
your modem's manufacturer.
TEST CONFIGURATION
How do you test your configuration before leaving Australia?
Once you have downloaded the software client, you can test the configuration by dialing an international POP from Australia.
Please note, charges and GST will apply for use of the service within Australia -
please refer to latest rates.
How do you configure your system for Global Roaming?
Step 1 - Install iPassConnect client onto your PC.
Step 2 - Enable Global Roaming on your account.
Step 3 - Ensure antivirus and personal firewall software is up to date.
Step 4 - Update phonebook to ensure you have the latest access numbers and settings (this is done by selecting 'Settings, Update, iPassConnect, Phonebook' in the client software).
Step 5 - Enable SMTP Authentication (see below).
SMTP CONFIGURATION
BigPond requires the use of SMTP Authentication for all Global Roaming customers connecting to our mail server from outside the BigPond network.
SMTP Authentication means your computer validates who you are when sending email.
Follow the instructions listed below to configure authenticated SMTP for your email client software.
Microsoft Outlook 2000 and Outlook Express 5.0, 5.5 and 6.0 for Windows
On the Outlook menu bar, click Tools and choose Accounts
Select the email account you wish to modify and click the Properties button
Click the Servers tab
Under the Outgoing Mail Server, click to select the My server requires authentication check box
Click the Settings button
In the Logon Information dialog box, click to select the Use same settings as my Incoming Mailserver option
Click the OK button until the Internet Accounts dialog box appears, and then click Close
Exit from Outlook or Outlook Express. The next time you start Outlook or Outlook Express the new settings will take affect
Microsoft Outlook 2000 Corporate or Workgroup for Windows
On the Outlook menu bar, click Tools and choose Services
Select the Internet Email account you wish to modify and click the Properties button
Click the Servers tab
Under the Outgoing Mail Server, click to select the My server requires authentication check box
Click the Settings button
In the Logon Information dialog box, click to select the Use same settings as my Incoming Mail server option.
Click the OK button to return to the Services window, and then click OK button to return to Outlook
On the File menu, click Exit and Log Off to close Outlook. The next time you start Outlook the new settings will take affect
Microsoft Outlook 2002 & 2003 (also known as Outlook XP) for Windows
On the Outlook menu bar, click Tools and choose E-mail Accounts
Select the View or change existing e-mail accounts option and click the Next button
Select the email account you wish to modify and click the Change button
In the E-mail Accounts window click the More Settings... button
Click the Outgoing Server tab
Click to select the My outgoing server (SMTP) requires authentication check box
Click to select the Use same settings as my incoming mail server option
Click the OK button
Click the Next button on the E-mail Accounts window
Click Finish to complete the configuration changes
Exit from Outlook. The next time you start Outlook the new settings will take affect
Microsoft Outlook Express 5.0 (and greater) for Macintosh
On the Outlook menu bar, click Tools and choose Accounts
Click to select the email account you wish to modify and click the Edit button
Under Sending Mail, click the Click here for advanced sending options
Click to select the SMTP server requires authentication check box
Click to select the Use same settings as incoming mail server option
Click the Close button in the Advanced Sending Options drop down window to return to the Edit Account window
Click the OK button to return to the Accounts window
Click the Close button in the Accounts window to return to the primary Outlook Express window
Quit Outlook Express. The next time you start Outlook Express the new settings will take affect
Windows Eudora 6.0
Go to Tools → Options, then scroll to the Sending Mail panel
Make sure that Allow Authentication is checked
Click the OK button to return to Eudora. The next time you send email Eudora will automatically use SMTP Authentication
Mac Eudora 6.1
Go to Special → Settings, then scroll to the Sending Mail panel
Make sure that Allow Authorization is checked
Click the OK button to return to Eudora. The next time you send email Eudora will automatically use SMTP Authentication
Netscape 4.0
Go to Edit and choose Preferences
Select Mail Server from the list on the left
In the Outgoing mail (SMTP) server field enter your entire BigPond e-mail address
Click OK and now Netscape will authenticate itself before sending out e-mails
Netscape 4.X
Go to Edit and choose Preferences
Select Mail & Newsgroups → Mail Servers from the list on the left
Look for the section headed Outgoing Mail Server
The name of your mail server should be in the Outgoing mail (SMTP) server field
Type your username into Outgoing mail server username field.
Click OK. Netscape will authenticate itself before sending out emails
Netscape 6.X and Netscape 7.X
Go to Edit and choose Mail & Newsgroups Account settings
Select Outgoing Server(SMTP) from the list on the left
The name of your mail server should be in the Server Name field
If there is a Port field, enter 25 (Netscape 7.X)
Check the box that says Username and password
In the User Name box type your username
Click OK. Netscape will authenticate itself before sending out emails
Will I need to change my proxy settings to use ipass?
iPass does not require any proxy, however the service will operate with proxies if configured. If your proxy is publicly available (i.e. from external
networks) then no changes are required. If your proxy is only accessible from your network, then users will need to remove these proxy settings.
How fast are overseas POP connections?
Overseas dial POPs vary in maximum connect speeds from 28800bps to 56000bps for analogue dial, and up to 128kbps for ISDN. The
maximum speed of the dial POPs is indicated by clicking the 'i' icon next to the dial number - in the pop-up screen there is a field for Max
speed. Please note that speed is also impacted by the quality of the telephone line, PABX and switchboard systems as well as the modem
hardware in use
TROUBLESHOOTING
To review recent unsuccessful dial attempts and potential troubleshooting solutions, click Help and then choose Connection Log.
Difficulty connecting to the access number
Try an alternate number within the region.
Make sure you dial the required prefixes and local dial code for the region. Many hotels require you to dial a number to get an outside line.
If you are using a bookmark, check the dial string. Make certain there are no extra or missing digits.
Verify that the phone is working by lifting the handset and listening for a dial tone.
Make sure you configure the iPassConnect dial properties appropriately for each location.
No dial tone or modem sound
Make sure the phone cord is connected to both the computer and the phone jack.
Make sure the speaker volume is not turned off or disabled.
Check your Dial Properties. Try checking or un-checking Location same as selected number.
Attempt to connect again.
Password authentication is slow (more than 60 seconds)
Do not click Cancel. In some areas, it may take up to 120 seconds or more to connect.
Under Options then select Settings, make sure that the Redial if not connected in 60 seconds option is set to 120 seconds.
