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Dial-Up Minimum System Requirements

If you have access to a fixed phone line, then you only need a suitable computer and modem to join BigPond Dial-Up. You'll find the recommended minimum system requirements below.

Also, we highly recommend your protect your system and vital data with anti-virus and firewall software.

PC/Windows Users Macintosh
Processor Pentium processor (400MHz or above recommended) Power PC, Power Book, iMac or iBook
Operating System Windows 2000* (SP4) and XP* (SP1 & SP2, 32bit) Mac OS X v10 to 10.4
Memory 128 MB RAM (Windows 95 2000)
256 MB RAM (Windows XP)		 256 MB RAM
Disk Drive CD or DVD drive CD or DVD drive
Hard Drive 150 MB 150 MB
Internet browser Internet Explorer version 5.5+ Internet Explorer version 5.5+ or Safari 1.2+
Display SVGA 800x600x256 colours + SVGA 800x600x256 colours +

If you're not sure whether your computer is ready for BigPond Dial-Up, please contact us.

* Server editions of Windows 2000 and XP, and Windows XP 64bit are NOT supported.


What technical support is available?

Please note that BigPond Technical Support cannot help you configure a LAN (Local Area Network) or other sharing arrangement for a BigPond connection.

However, we can provide non implementation-specific technical information to help you configure your dialup router or gateway router device.

Telephone technical support is limited to the following:

Hardware Any PC or Macintosh that meets the minimum system requirements above
Any modem approved by the Australian Communications Authority
Operating System Windows 2000 (SP4)
Windows XP (SP1 & SP2, 32 bit)
Mac OS X v10 to 10.4
Note: From 1 December 2005, issues relating to Windows 98/ME operating systems or MAC OS below OS X 10 will no longer be covered by our free technical support.
Software Internet Explorer 5.5 - 6.0
Safari 1.2
Outlook Express 5.5 - 6.0
MS Outlook
Cable Login Client
Wireless Broadband Connection Client
BigPond Assist & Toolbar
Recommended (but not supported) Antivirus Software
Filtering Software
Firewall software
Not Supported

PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk).

Troubleshooting resolutions that affect the networking components of a networked PC, e.g. TCP/IP and Adapters. (This includes PCs that have network cards installed but are not currently connected to a network). Your Network Administrator should help you to set up, configure and troubleshoot your BigPond connection. Support is still offered to troubleshoot Dial-up (POP) number, email set-up, and modem configuration.

Modems purchased outside of Australia

Any Server Version of MS Windows or MAC OS

HTML programming, Domain Names, Editing registry settings

Hardware such as Routers, Proxy Servers and Hubs

Servers such as Web Servers, Mail Servers, FTP Servers

Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express



More about Dial-Up

Dial-Up frequently asked questions

 

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