QUICK LINKS

BROADBAND ADSL
SUPERFAST INTERNET CONNECTION

System Requirements

Frequently Asked Questions

Our Customer Terms

Health Professionals Offer

Premium Support

ADSL Minimum System Requirements

The following are the minimum recommended system requirements for BigPond Broadband ADSL service using your BigPond ADSL Standard Modem for a single computer, or the ADSL Home Network Gateway (Wi-Fi modem) - BigPond's wire-free home/office networking solution.

If you already have your own Telstra-approved ADSL modem and would like the BYO modem option, check the modem's system requirements - but in general, the minimum requirements for the BigPond Wired ADSL Standard modem below applies. Also, we highly recommend your protect your system and vital data with anti-virus and firewall software.

ADSL Standard modem connection

BigPond's minimum system requirements for an ADSL Standard modem connection¹ are as follows:

	PC/Windows computers	Apple Macintosh computers
Processor	Pentium 400MHz or equivalent (750MHz or above strongly recommended).	PowerPC G4/G5 : iMac, iBook, Power Mac, PowerBook, Mac Mini Intel (x86/32-bit) : iMac, MacBook, Mac Mini
Operating System	Windows 2000* (SP4), Windows XP* (SP1 OR SP2, x86/32-bit) Windows Vista* (x86/32-bit).	Mac OS X 10.3.9 and above
Memory	128 MB RAM (Windows 2000) 256 MB RAM (Windows XP & Vista)	256 MB RAM
Hard Drive	150 MB free space.	150 MB free space.
Disk Drive	CD or DVD Drive.	CD or DVD Drive.
Internet Browser	Internet Explorer version 5.5 +	Internet Explorer version 5.5 + or Safari 1.2 +
Network Device	Spare Ethernet or USB port.	Spare Ethernet or USB port.
Display	SVGA display 800x600x256 colours +	SVGA display 800x600x256 colours +

Notes:

1. These minimum system requirements apply for the 2Wire 2071-A gateway only.
2. Depending on configuration, performance will vary.

ADSL Home Network Gateway (Wi-Fi modem) Connection

BigPond's minimum system requirements for the ADSL Home Network Gateway (Wi-Fi modem)¹ are as follows:

PC/Windows computers Apple Macintosh computers

Processor Pentium 600MHz or equivalent (1GHz or above
strongly recommended). PowerPC G4/G5 :
iMac, iBook, Power Mac, PowerBook, Mac Mini
Intel (x86/32-bit) :
iMac, MacBook, Mac Mini

Operating System Windows 2000* (SP4)
Windows XP* (SP1 OR SP2, x86/32-bit)
Windows Vista* (x86/32-bit). Mac OS X 10.3.9 and above

Memory 128 MB RAM (Windows 2000)
256 MB RAM (Windows XP) 256 MB RAM

Hard Drive 150 MB free space. 150 MB free space.

Disk Drive CD or DVD Drive. CD or DVD Drive.

Internet Browser Internet Explorer version 5.5 + Internet Explorer version 5.5 + or Safari 1.2 +

Network Device Wi-Fi connection : built-in Intel® Centrino®, or spare USB port or PCMCIA card slot (for Wi-Fi adapter)

Wired connection : Spare Ethernet or USB port Wi-Fi connection : built-in Mac AirPort.

Wired connection : Spare Ethernet or USB port

Display SVGA display 800x600x256 colours + SVGA display 800x600x256 colours +

Notes:

1. These minimum system requirements apply for the 2Wire 2701HGV-W gateway only.
2. Depending on configuration, performance will vary.
3. BigPond provides a USB or PC Card Wi-Fi adapter (for use with PCs only).

BigPond ADSL Technical Support service

BigPond offers Technical Support 7 days a week, 24 hours a day, to BigPond ADSL Members with the following systems:

Hardware Any PC or Macintosh that meets the minimum system requirements above.
Any Telstra-supplied Network Interface Card.
Any Telstra-supplied ADSL Broadband Modem.

Operating System Windows 2000 (SP4)
Windows XP (SP1 OR SP2, x86/32-bit)
Windows Vista (x86/32-bit)
Mac OS X 10.3.9 and above

Software Internet Explorer 5.5 - 7.0
Safari 1.2
Outlook Express 5.5 - 6.0
MS Outlook
BigPond Assist & Toolbar

Not Supported PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk).

Any Server Version of MS Windows or MAC OS.

HTML programming, Domain Names, Editing registry settings.

Hardware such as Routers, Proxy Servers and Hubs.

Servers such as Web Servers, Mail Servers, FTP Servers.

Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express.

If you are a BigPond Member and you need some technical help, please contact us.

Computer systems outside our support boundaries

BigPond's free Technical Support only extends to the modems, hardware and software specified in our Minimum System Requirements. We focus on the most popular compatible hardware and software so that we can provide in-depth support information to our Members.

We also offer limited telephone technical support to Members with BYO modems, however our Online Help Centre is packed with installation and troubleshooting tips for the commonly used modems on Telstra's ADSL Modem list.

BigPond Premium Support is provided by our Premium Support Partner Gizmo and offers a far wider scope of support for problems with home network configurations, network devices, operating systems and software. Plus they offer a 'no fix, no fee' guarantee for your peace of mind.

You can learn more about BigPond Premium Support here.