The fineprint for BigPond ADSL Broadband :~ Subject to network faults, outages and routine maintenance. ## BigPond technical support is limited to one PC (connected in standalone mode) at any one time. * Not available to all customers in all areas. BigPond high-speed broadband will deliver speeds of up to 20Mbps at selected exchanges where ADSL2+ is available, and up to 8Mbps/384kbps in all remaining ADSL-enabled exchanges. 20Mbps plans not available to all members or in all areas. Speeds based on Telstra tests. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, member premises interference, traffic and hardware and software. About 70% of members on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of members on the 20Mbps plan can access speeds around 10Mbps or more. Some existing members may need to purchase a new modem to achieve speeds in excess of 8Mbps. ** Minimum package cost for Full Service Fixed Phone Plans over 12 months with HomeLine® Plus with Self-Install 1 Port Modem on 200MB ADSL 256/64kbps is $907.80, BigPond Liberty 12GB ADSL 256/64 is $1267.80, 400MB ADSL 1500/256kbps is $1027.80, BigPond Liberty 12GB ADSL 1500/256kbps is $1387.80, BigPond Liberty 25GB ADSL 1500/256 kbps plan is $1507.80, 600MB ADSL 20000/512kbps or 8000/384kbps is $1267.80, BigPond Liberty 12GB ADSL 20000/512kbps or 8000/384kbps is $1627.80, BigPond Liberty 25GB ADSL 20000/1000kbps or 8000/384kbps is $1747.80 and 60GB ADSL 20000/1000kbps or 8000/384kbps is $2347.80. Minimum package cost for Non Full Service Fixed Phone Plans over 12 months with Self-Install 1 Port Modem on 200MB ADSL 256/64kbps is $548.40, BigPond Liberty 12GB ADSL 256/64 is $908.40, 400MB ADSL 1500/256kbps is $788.40, BigPond Liberty ADSL 12GB 1500/256kbps is $1148.40, BigPond Liberty 25GB ADSL 1500/256 kbps plan is $1268.40, 600MB ADSL 20000/512kbps or 8000/384kbps is $908.40, BigPond Liberty 12GB ADSL 20000/512kbps or 8000/384kbps is $1388.40, BigPond Liberty 25GB ADSL 20000/1000kbps or 8000/384kbps is $1508.40 and 60GB ADSL 20000/1000kbps or 8000/ 384kbps is $2108.40. Additional usage charges and early termination charges may apply. # Speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, member premises interference, traffic and hardware and software. ^ Applies to Telstra customers with a 'full service fixed phone', i.e. where your local and long distance calls on your landline are directly billed by Telstra. Customers who do not meet this requirement at any time will be automatically moved to the equivalent non-full service fixed phone plan. 1. Usage means monthly combined upload and download data transfer 1 Gigabyte = 1000 Megabytes. Additional usage charged at $0.15/MB. Unused usage allowance forfeited each month. 2. BYO modem: Please make sure your modem is on the list of Telstra-approved ADSL modems. We offer only limited technical support for BYO Modem Members as our services focus on our own BigPond-supplied modems. However, our Help Centre is packed with installation and troubleshooting tips for the commonly used ADSL modems on Telstra's list. |
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